If you did not receive a password reset email, it may be because of the following:
- There was a typo in your email address.
- Your spam filter may have caught the email. Please check your spam folder.
- You have not successfully registered a Texas Gateway account. Please try registering again with the same email address. (If an account already exists, you'll see an error regarding a duplicate email address.)
If you continue to have problems activating your account, we recommend that you try creating a new account.